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Implementation

A path your divisions can walk.

Six phases, in the order the municipality needs. Purpose-built for municipal work, deployed module by module.

01

Discovery & Requirements

We learn the divisions, the provincial rules that apply, and which service goes first.

02

Fit-Gap & Solution Design

We compare the request with the product as it works today, and design the configuration.

03

Configuration & Integration

Chart, tax, funds, roles, workflows, and the supported connections.

04

Migration & Testing

Records move in. A release is restored and rehearsed on staging, with outbound email muted.

05

Training & Deployment

Staff learn their own screens. The division goes live.

06

Hypercare & Support

We stay with the municipality after go-live and plan the next division.

Sample scenario

The path, sketched.

Sample scenario. Illustrative only.
  1. Milestone 1

    Start

    Confirm scope, the Canadian regions, who is responsible for privacy, and which division goes first.

  2. Milestone 2

    Environment

    Stand up the primary environment in Montréal, and plan the Calgary recovery copy. Configure the chart of accounts, funds, taxes and divisions for the municipality's province.

  3. Milestone 3

    Budget

    Load a budget version and the commitment rules. Finance staff learn the ledger on the municipality's own accounts.

  4. Milestone 4

    Property and water

    Enter properties and service points. Put council's rates in place. Run a levy or a utility cycle beside the system it will replace.

  5. Milestone 5

    Work orders

    Assets, job plans and preventive maintenance for the first operations division. Completing a work order posts labour.

  6. Milestone 6

    311

    Queues, shifts, on-call coverage and division hours. Service levels on the request types the division uses.

  7. Milestone 7

    Portal

    Residents report problems and see bills. Employees see shifts and request time off.

  8. Milestone 8

    Permits and bookings

    Permit applications and facility time slots, with staff still confirming what the public submits.

  9. Milestone 9

    Roads

    The road register, patrols and the incident map, for winter operations.

  10. Milestone 10

    Fleet and reports

    Fuel, reservations and the operations dashboard for the divisions that are live.

  11. Milestone 11

    Connections

    Connect Jira where the municipality uses it. Confirm a model hosted in Canada before OneCity AI uses a live endpoint.

  12. Milestone 12

    French and a rehearsal

    Review the French screens with staff who work in French. Restore a backup to staging and rehearse the release there.

  13. Milestone 13

    Review

    Review progress with the municipality's project lead. Schedule the remaining divisions. Decide what the next release should include.